Terms & conditions

We want you to be satisfied with your purchase. This policy outlines our return process and conditions.

Eligibility for Returns

You can return items if:

1. The return is requested within 7 days of delivery.

2. Items are unused, undamaged, and in original packaging.

3. Proof of purchase is provided.

Non-Returnable Items

Certain items cannot be returned, including:

1. Digital products or downloadable items.
2. Personalized or custom-made products.
3. Items marked as final sale.

How to Initiate a Return

1. Contact us at [Your Email Address] with your order details.

2. We will provide return instructions and a return address.

3. Ship the item back within 30 days of approval.

Refund Process

1. Approved Returns: Refunds will be issued to your original payment method within [X] business days.

2. Shipping Costs: Original shipping fees are non-refundable. Return shipping costs are the buyer’s responsibility unless the item is defective or incorrect.

Exchanges

We only replace items if they are defective or damaged. To request an exchange, contact us at [Your Email Address].